These Terms of Service (“Terms”) govern your access to and use of SecondLight (“Service”), operated by SecondLight (“we”, “us”, or “our”). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Description of Service
SecondLight is an AI-powered virtual staging platform that allows users to upload photographs of empty or unfurnished rooms and receive digitally staged versions of those photographs (“Generated Images”). The Service uses artificial intelligence to generate furniture, decor, and other visual elements within your uploaded images. Generated Images are digital renderings, not photographs of the property as it exists.
Account Registration
To use the Service, you must create an account via our authentication provider. You agree to provide accurate and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
Communications and Marketing
We send two kinds of email, and they are governed differently:
- Service email relates to the operation of your account: billing and payment notices, security and account alerts, responses to your support requests, and notice of material changes to these Terms or our Privacy Policy. These are part of the Service. You cannot opt out of them while your account is open, because we need them to administer your account.
- Marketing email covers product updates and announcements about new features. We send these only if you have opted in. We do not sell or rent your email address, and we do not send marketing email on behalf of third parties.
You can grant or withdraw consent for marketing email at any time from the Communications section of your settings page, or by using the unsubscribe link in any marketing message. Withdrawing consent takes effect for messages sent after we process it, and it does not affect service email or your access to the Service.
Where your consent is required by law, we rely on the consent you give us here. See our Privacy Policy for how we handle your personal data more generally.
Photos and Payments
The Service operates on a photo-based system. Each staged image generation consumes one photo. Restyling and revising previously staged images does not consume additional photos.
- Subscription photos are granted at the start of each billing cycle. Any unused subscription photos at the end of a cycle roll over for one additional billing cycle. If still unused at the next renewal, those rolled-over photos expire. Photos granted by the new cycle do not expire until the cycle after that.
- When photos are consumed, free photos are used first, then rolled-over photos (so they get used before they expire), then current-cycle subscription photos, then any one-time photo packs.
- Revision limits depend on your subscription plan. Free accounts include 5 revisions per photo, Starter plans include 10, and Pro plans include unlimited revisions subject to a fair-use cap of 40 revisions per photo.
All prices are displayed in the currency shown at the time of purchase. Payments are processed by our third-party payment provider, Polar. By making a purchase, you also agree to Polar’s terms of service.
Subscriptions and Cancellation
Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel your subscription at any time from your billing settings. Upon cancellation, your subscription photos will be removed.
Refunds
Refunds are handled on a case-by-case basis. If a refund is issued, the associated photos will be removed from your account. To request a refund, please contact us via our contact page.
Content Ownership and Licence
You retain all ownership rights to photographs you upload to the Service (“Your Content”). You represent and warrant that you have the legal right to upload and use any photographs you submit.
You grant us a limited, non-exclusive licence to process Your Content solely for the purpose of providing the Service. We do not claim ownership of Your Content or the generated staged images.
Generated staged images are provided to you under a perpetual, worldwide, royalty-free licence for both personal and commercial use, including use in real estate listings, marketing materials, and portfolios. This licence is conditional on your compliance with the Acceptable Use and Disclosure and Regulatory Compliance sections of these Terms.
Acceptable Use
You agree not to:
- Upload content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable.
- Upload content that infringes on the intellectual property rights of any third party.
- Use Generated Images to misrepresent a property, including its condition, size, layout, structure, features, fixtures, finishes, views, or surroundings, or otherwise to mislead a buyer, tenant, lender, appraiser, or any other person.
- Use the Service to conceal, remove, or minimise damage, defects, or other conditions of a property that a buyer, tenant, or regulator would consider material.
- Present a Generated Image as an unaltered photograph, or publish or submit a Generated Image without any disclosure of virtual staging or digital alteration required by applicable law or by the rules of any MLS, real estate board, listing platform, or other body.
- Attempt to reverse-engineer, decompile, or extract the AI models or algorithms used by the Service.
- Interfere with the Service’s infrastructure, circumvent security measures, or use automated means to access the Service beyond the provided interface.
- Resell, sublicence, or redistribute access to the Service without our prior written consent.
AI-Generated Content Disclaimer
Generated Images are produced by artificial intelligence and are intended for visualization purposes only. They do not represent the actual condition, furnishing, finishes, dimensions, or layout of any property. The AI may add, alter, or omit elements of the source photograph, including architectural features, windows, doors, flooring, lighting, and views, in ways that are not obvious on casual inspection.
You must review every Generated Image before you use it. We make no guarantee that Generated Images will be accurate, complete, faithful to the source photograph, or suitable for any particular purpose, and we accept no responsibility for any use you make of them.
Disclosure and Regulatory Compliance
Rules governing real estate advertising, listings, and consumer protection differ between countries, states, and provinces, and between individual multiple listing services (“MLS”), real estate boards and associations, listing portals, regulators, and professional bodies. Many of these rules require virtually staged images to be disclosed as such, restrict changes to structural or permanent features, or prohibit virtual staging altogether.
You are solely responsible for determining, before you publish or submit any Generated Image, whether that image complies with every law, regulation, rule, and policy that applies to you and to the property, including the rules of any MLS, board, association, regulator, listing platform, or other body in any jurisdiction, and for obtaining any approvals those rules require.
Without limiting the above, you agree to:
- Clearly disclose that a Generated Image has been virtually staged or digitally altered wherever and however applicable rules require, including by labelling the image, providing the original unaltered photograph alongside it, or both.
- Retain the original unaltered photograph of each staged space and make it available on request where applicable rules require.
- Not use Generated Images to misrepresent a property or to mislead any buyer, tenant, lender, appraiser, or other person.
- Comply with any additional professional, licensing, or fiduciary duties that apply to you as a real estate licensee, agent, photographer, or designer.
We do not review Generated Images for compliance, we do not monitor the rules of any MLS or other body, and we make no representation that any Generated Image, or any label, disclosure text, or watermark applied through the Service, satisfies any disclosure or compliance requirement. Any disclosure features we offer are provided as a convenience only and do not relieve you of your obligations under this section. We are not responsible for the rejection or removal of a listing or image, fines, disciplinary action, or any claim arising from your publication, submission, or other use of Generated Images.
Intellectual Property
The Service, including its design, features, AI models, branding, and underlying technology, is owned by SecondLight and protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand assets without prior written permission.
Privacy
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.
Service Availability
We strive to keep the Service available at all times but do not guarantee uninterrupted access. We may suspend or modify the Service at any time for maintenance, updates, or other operational reasons. We will endeavour to provide reasonable notice of planned downtime where possible.
Limitation of Liability
To the maximum extent permitted by law, SecondLight and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service.
Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.
Disclaimer of Warranties
The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, secure, or meet your specific requirements.
Indemnification
You agree to indemnify, defend, and hold harmless SecondLight and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party. This includes any claim by a buyer, seller, tenant, agent, MLS, real estate board, regulator, or other third party arising from your publication, submission, or other use of Generated Images, or from any failure to disclose virtual staging or digital alteration as required.
Termination
We may suspend or terminate your account at any time if we reasonably believe you have violated these Terms. You may delete your account at any time through your account settings. Upon termination, your right to use the Service ceases immediately. Any remaining photos will be forfeited upon account deletion.
Changes to Terms
We may update these Terms from time to time. When we make material changes, we will notify you by posting a notice on the Service or sending an email to the address associated with your account. Continued use of the Service after such notice constitutes acceptance of the updated Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SecondLight operates, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of that jurisdiction.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Contact
If you have any questions about these Terms, please reach out via our contact page.