Question 1

What is virtual staging?

Accepted Answer

Virtual staging uses AI to digitally furnish empty room photos. You upload a photo of a vacant room, choose a design style and furniture density, and receive a photorealistic staged image ready for your listing in seconds instead of days.

Question 2

How does AI virtual staging compare to physical staging?

Accepted Answer

Physical staging typically costs $2,000–$5,000 per property and takes days to arrange. Virtual staging delivers comparable visual impact for a fraction of the cost, with results in under a minute. You also get unlimited flexibility: restyle a room without moving a single piece of furniture.

Question 3

Will buyers be able to tell it's virtually staged?

Accepted Answer

Our AI generates photorealistic results that preserve the original room's architecture, lighting, and perspective. The furniture is proportioned and placed as a professional stager would, with no floating objects or impossible shadows. Most viewers cannot distinguish the result from a professionally photographed staged room.

Question 4

Can I use virtually staged photos in my MLS listing?

Accepted Answer

Yes. Most MLS systems allow virtually staged photos as long as they're clearly labeled. We recommend including a note such as 'Virtually staged' in your listing description, which is standard practice in the industry.

Question 5

How do free revisions work?

Accepted Answer

Only the first staging of a room costs a photo. After that, you can revise the result with specific instructions: adjust furniture placement, change the style, or tweak the density. The number of revisions depends on your plan — free accounts include 5 revisions per photo, Starter includes 10, and Pro plans include unlimited revisions.

Question 6

What room types are supported?

Accepted Answer

We support 6 room types: Living Room, Bedroom, Dining Room, Kitchen, Home Office, and Bathroom. Each room type has tailored furniture placement rules for realistic results. Free accounts include Living Room and Bedroom. Higher tiers unlock additional room types — see our pricing page for the full breakdown.

Question 7

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time from your billing settings. Once cancelled, your subscription photos will be removed.

Question 8

Do unused photos roll over?

Accepted Answer

Subscription photos reset each billing cycle and do not roll over.

Question 9

Can I switch plans anytime?

Accepted Answer

Yes, you can change your plan at any time from your billing settings. Your new photo allowance will take effect on the next billing cycle.

Question 10

Do you offer refunds?

Accepted Answer

We offer refunds on a case-by-case basis. If a refund is issued, the associated photos will be removed from your account. Please reach out at support@secondlight.ai if you have any concerns.

Question 11

What image formats and sizes are supported?

Accepted Answer

Upload JPEG or PNG images up to 10 MB. For best results, use a well-lit, high-resolution photo of the empty room.

Question 12

How long does it take to generate a staged image?

Accepted Answer

Most images are ready in 15–30 seconds. Complex rooms or high-density furniture settings may take slightly longer.

Question 13

How do I get help?

Accepted Answer

If you have questions, run into an issue, or just want to share feedback, reach out at support@secondlight.ai. We'd love to hear from you.

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